Privacy Policy boostpay99 — Our Commitment to Protecting Your Data

1 Information Collected

Boostpay99 collects various types of information to ensure the platform runs smoothly and you can enjoy the best possible gaming experience. Generally, the information we collect falls into three main categories:

Information you provide directly:

• Full name as stated on your identification card or passport.
• Active email address used during registration.
• Mobile phone number registered in your name.
• Date of birth for age verification (18 years and above).
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity verification (KYC) documents such as photos of your national ID, passport, or driving licence during the verification process.

Automatically collected information:

• IP address of the device used to access the platform.
• Browser type and device operating system.
• Platform usage data including games played, total wagering amounts, session duration, and transaction history.
• Cookie data and similar tracking technologies to enhance the user experience.

Information from trusted third parties:

• Identity verification data from licensed KYC service providers.
• Financial transaction data from payment gateway providers such as FPX, Touch 'n Go, and GrabPay for deposit and withdrawal verification purposes.

2 How We Use Your Data

Every piece of information you share with boostpay99 is used solely for legitimate and transparent purposes. Below is a summary of how your data is used:

Boostpay99 will not use your data for any purpose other than those stated above without first obtaining your consent. Any new data use not mentioned in this policy will be communicated to you and will require your explicit consent.

3 Information Sharing

Boostpay99 takes data sharing responsibilities seriously. We do not sell, rent, or disclose your personal information to third parties for commercial gain. However, there are limited situations where data sharing may occur:

• Trusted Service Providers: Third parties that assist boostpay99 in operating the platform — such as payment service providers, KYC companies, cloud service providers, and analytics firms — may access your data only to the extent necessary to provide their services. All such third parties are bound by strict confidentiality agreements.
• Legal Requirements: boostpay99 may disclose your information to the relevant authorities when required to do so by law, court order, or regulatory body directive.
• Protection of Rights and Safety: In cases of suspected fraud, money laundering, or security threats, relevant information may be shared with law enforcement authorities.
• Business Transfer: In the event that boostpay99 undergoes a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, subject to appropriate notice being given to users.

4 Data Security

Protecting your personal data is among the top priorities of boostpay99. We continuously invest in the latest security infrastructure to ensure your information remains protected at all times. Our security measures include:

• End-to-End Encryption: All communications between your browser and boostpay99 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption, the highest industry standard.
• Two-Factor Authentication (2FA): Members can enable 2FA for an additional layer of security during login, reducing the risk of unauthorized access even if their password is compromised.
• Firewall and Intrusion Detection System: boostpay99 servers are protected by multi-layered firewalls and an IDS/IPS system that monitors cyber threats in real time.
• Regular Security Audits: Independent third parties conduct regular penetration testing and security audits to identify and address any system vulnerabilities.
• Internal Access Controls: Internal staff access to user data is restricted based on the principle of least privilege, and every access is logged for audit purposes.

While boostpay99 takes every reasonable measure to protect your data, no method of internet transmission or electronic storage is 100% secure. In the event of any data breach involving your information, we will notify you within 72 hours as required by law.

5 Cookies and Tracking Technologies

Boostpay99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collects anonymous data on how users interact with the platform to help us identify areas for improvement.
• Functional Cookies: Stores user preferences such as language, display settings, and game preferences to deliver a more personalized experience.
• Analytics Cookies: Helps us understand aggregated platform usage patterns for product and service improvement purposes.

You can control or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the boostpay99 platform. Modern browsers such as Chrome, Firefox, Safari, and Edge provide options to manage cookies easily through their settings menu.

6 Data Storage and Retention

Boostpay99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, your data may be retained for a specified period based on applicable legal and regulatory requirements:

• Financial transaction records — retained for a minimum of 7 years as required under Malaysia's financial regulations.
• KYC documents and identity verification records — retained for a minimum of 5 years after account closure.
• Customer support communication logs — retained for 2 years for reference and dispute resolution purposes.
• Login data and account activity — retained for 12 months for security and audit purposes.

Once the data retention period expires, boostpay99 will securely delete or anonymize your data in accordance with established data handling procedures. The deletion process is carried out using methods that ensure data cannot be recovered.

7 Your Rights as a User

As a boostpay99 platform user, you have rights protected under Malaysia's Personal Data Protection Act (PDPA) 2010. These rights include:

• Right to Access: You have the right to request a copy of all personal information we hold about you at any time.
• Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal retention requirements.
• Right to Object: You may object to the use of your data for direct marketing purposes at any time without providing a reason.
• Right to Withdraw Consent: If your data is processed based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
• Right to Complain: You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated.

To exercise any of the above rights, please contact the boostpay99 privacy team via live chat or our official email. Requests will be processed within 14 business days. For more complex cases, this period may be extended up to 30 days, with prior notice given to you.

8 Children's Privacy

The boostpay99 platform is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal information from minors. Account registration requires age verification, and we apply KYC procedures to ensure only verified adult users can access our services.

9 Links to Third-Party Sites

The boostpay99 platform may contain links to third-party websites or services such as payment providers and game providers. Please note that the boostpay99 Privacy Policy applies only to information collected through our own platform.

When you follow a link to a third-party website, you are subject to that site's privacy policy, which may differ from ours. boostpay99 is not responsible for the privacy practices or content of any third-party website. We encourage you to read and understand the privacy policy of every website you visit.

10 Privacy Policy Changes

Boostpay99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any changes will be posted on this page with a new update date.

For significant changes that affect how we process your data, boostpay99 will provide advance notice of at least 14 days before the changes take effect, via your registered email or an in-platform notification. Continued use of the platform after the effective date constitutes acceptance of those changes.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the boostpay99 privacy team is ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
• Email: [email protected] — Response within 1–2 business days.

When contacting us regarding privacy matters, please provide your full name, account ID number, and a clear description of your inquiry or complaint. This will help us process your request more quickly and accurately. All privacy-related communications will be handled in strict confidence.